This Refund Policy explains how deposits, project payments, cancellations, completed work, third-party costs, and refund requests are handled for professional services.
This policy applies to professional services provided by Eper Gaboni unless a signed agreement, accepted proposal, invoice, or statement of work states different refund or cancellation terms. If a project document conflicts with this policy, the project document controls for that project.
Software, website, consulting, and product engineering services are custom services. Fees pay for professional time, planning, reserved availability, technical work, communication, and project delivery. Because this work is customized, payments are generally non-refundable once work has started.
Deposits reserve project time and allow planning or production to begin. Unless otherwise stated in writing, deposits become non-refundable once discovery, planning, design, development, consulting, setup, or any other project work has started.
If a client cancels before any work has started, a refund may be considered after deducting payment processor fees, administrative costs, scheduled consultation time, and any expenses already incurred.
Payments for completed work, approved milestones, delivered files, consulting sessions, technical reviews, audits, deployed work, or time already spent are non-refundable.
If a project is cancelled before completion, the client remains responsible for work completed, time spent, approved expenses, and committed third-party costs up to the cancellation date.
Third-party costs are non-refundable once purchased, reserved, charged, or committed. This may include domains, hosting, paid APIs, software licenses, stock assets, premium plugins, fonts, payment processor fees, platform fees, subscriptions, and contractor costs.
If an issue relates to work that is inside the agreed scope, Eper Gaboni should be given a reasonable opportunity to review and correct the issue before any refund is considered. Refunds are not normally issued for subjective preference changes, new requirements, client delays, third-party issues, or work that matches the approved scope.
Refunds are not provided because of delays caused by missing content, delayed feedback, lack of access, missed approvals, unpaid invoices, or other client-side delays. Long periods of non-response may require project rescheduling and may incur additional restart fees.
If a duplicate or accidental payment is made, contact hi@epergaboni.com as soon as possible. Confirmed duplicate payments may be refunded after deducting non-refundable payment processor fees, where applicable.
Refund requests must be sent in writing to hi@epergaboni.com. Include your name, invoice number, project name, payment date, amount paid, and the reason for the request.
Refund requests will be reviewed based on the project status, scope, payment history, work completed, expenses incurred, and any applicable written agreement.
If a refund is approved, it will normally be processed within 10 business days after written approval. Your bank, card issuer, payment processor, or payment platform may take additional time to post the funds.
Clients are encouraged to contact hi@epergaboni.com before opening a chargeback or payment dispute. Chargebacks for valid invoices, completed work, or non-refundable costs may be disputed with supporting records.
Refund and cancellation questions can be sent to hi@epergaboni.com.